Shipping and Delivery Policy

TRANSPORTATION, DELIVERY, SHIPPING / FREIGHT TIMES AND COSTS

We offer transportation, delivery, shipping, and freight services to ensure your products reach you in a timely and efficient manner. Here's a concise explanation of how we handle these aspects

FREE TRANSPORTATION AND DELIVERY

Enjoy free transportation and delivery on select purchases. Kindly note the following restrictions:

• Free shipping does not apply to commercial purchases.
• We reserve the right to choose the transportation or delivery method based on cost.
• Typical delivery time for orders that qualify for free transportation or delivery is 3 to 14 business days.
• Purchase orders are not eligible for free transportation or delivery.

EXPORT RESTRICTIONS:

Carisol exports all products found on its website within the Caribbean community CARICOM. It is the importer's responsibility to ensure that the ordered products have no import restrictions within their respective country. Freight and insurance costs will be added to the product price. Import duties and other applicable taxes are the sole responsibility of the importer.

INTERRUPTION OF SERVICE:

Please note that Carisol shall not be held liable for any interruption of service due to causes beyond our control. Such causes may include, but are not limited to:

• Unavailability or refusal of a person to accept delivery of the shipment.
• Acts of God.
• Acts of public authorities acting with actual or apparent authority.
• Acts or omissions of customs or similar authorities.
• Insufficient information provided by a customer.
• Application of security regulations imposed by the government or otherwise applicable to the shipment.
• Riots, strikes, or other labor disputes.
• Civil unrest.
• Disruptions in air or ground transportation networks.
• Natural disasters.

TRANSPORTATION, PICK-UP, DELIVERY AND SHIPPING TIMES:

We strive to provide prompt processing and shipping of your orders. The following are the general guidelines for transportation, delivery, and shipping times:

1. Same Day or Next Day Pick-Up or Delivery:

   Estimated Delivery Time: Before End of Business Day or Next Business Day. For both in-store and online orders placed before 11:00 AM EST (Eastern Standard Time), customers can enjoy same-day pickup (with a lead time of 2 hours for order processing) or have their items available for pickup on the following business day, provided the items are in stock.

2. Store Pickup:

   Estimated Pickup Time: Next Business Day. Customers have the option to personally collect their orders by visiting our brick-and-mortar store within operating hours. For items in stock, orders placed after 11:00 AM EST (Eastern Standard Time) will be ready for pickup on the subsequent business day.

3. Curbside Pickup:

   Estimated Pickup Time: Next Business Day. To enhance convenience, we provide curbside pickup as an option. Customers can select this service for orders placed after 11:00 AM EST (Eastern Standard Time) on items that are currently in stock. When placing the order, kindly provide us with your vehicle details, and our team will bring your items directly to your vehicle for pickup.

4. Express Delivery:

   Estimated Delivery Time: 1-3 business days. For customers seeking faster shipping, we offer express delivery. Expedited orders placed before 11:00 AM EST (Eastern Standard Time) on business days will be shipped by the end of the next business day, provided the items are in stock. Please note that expedited orders placed on Fridays after 11:00 AM EST (Eastern Standard Time) will be shipped on the following Monday, assuming the items are in stock.

5. Standard Shipping:

   Estimated Delivery Time: 3-7 business days. For most orders shipped via ground transportation, we strive to ship them on the next business day if they are placed before 11:00 AM EST (Eastern Standard Time) and the items are in stock. Please note that the estimated delivery time for standard shipping is typically between 3 to 7 business days.

6. International Shipping:

   Estimated Delivery Time: Varies based on the destination. For international shipments, the delivery time is dependent on the specific destination country. Transit times can vary significantly, ranging from a few days to several weeks, depending on the customs process and the efficiency of the local postal service or courier in the destination country.

7. Free Shipping:

   Estimated Delivery Time: 1-14 business days.

   We offer free shipping for selected items or specific orders that meet or exceed a Minimum Order Value of $500,000.00. However, please note that free shipping eligibility is restricted to certain parishes or specific areas within those parishes. To determine if your location qualifies for free shipping, we recommend consulting our shipping policy or contacting our customer support team for further assistance.

Additionally, while shipping is provided free of charge, a standard convenience fee of JMD$2500.00 will be added to your order. This fee helps cover administrative and handling costs associated with processing and delivering your items. We strive to offer competitive pricing and exceptional service, and we appreciate your understanding regarding this convenience fee.

Shipping Policy: Free Shipping with Exceptions:

Enjoy free shipping on eligible orders, with delivery times ranging from 1 to 14 business days. However, please note that there may be specific areas within parishes where additional shipping charges are necessary. If your location falls within one of these areas, we will promptly notify you and arrange for the appropriate shipping charges to be added to your order. Additionally, while we strive to offer free shipping on eligible items, in rare cases, certain items may be incorrectly placed under free shipping. If such an error is identified, we reserve the right to bill the shipping charges separately and will promptly notify you of any necessary adjustments. Your satisfaction is our top priority, and we are committed to providing a seamless shipping experience.

Shipping Time:

After placing your order, we kindly request that you allow 1-2 working days for us to process, package, and ship your items. Our objective is to ship within one business day. However, please be aware that delays may occur due to item availability. For special orders, the typical shipping time frame is 5-7 business days. Please note that deliveries do not take place on weekends, unless special arrangements have been made for Saturday delivery, which may incur an additional fee in specific areas. Feel free to reach out to us to check availability and make any necessary arrangements.

Which shipping option is best?

The best shipping option for you depends on your specific needs and requirements. Here's a breakdown of the available options to help you make an informed decision:

Same Day or Next Day Pick-Up or Delivery: This option is ideal if you need your items urgently. You can either pick up your order on the same day or have it delivered by the next business day. It offers convenience and quick turnaround time.

Store Pickup: If you prefer a more hands-on approach, store pickup allows you to personally collect your order from the physical store location. This option is suitable if you are located nearby and want to avoid waiting for delivery.

Curbside Pickup: Curbside pickup provides added convenience as you can have your items brought out to your vehicle. It is a great option if you prefer minimal contact or have limited mobility.

Express Delivery: If you require faster shipping, express delivery ensures that your order is shipped within one business day and delivered within 1-3 business days. This option is recommended when time is of the essence.

Standard Shipping: Standard shipping is a reliable and cost-effective option for most orders. It typically takes 3-7 business days for delivery. This is a good choice if you have a flexible timeline and want to minimize shipping costs.

International Shipping: For international shipments, the delivery time varies based on the destination country. Transit times can range from a few days to several weeks. If you need to ship items internationally, consider this option and allow sufficient time for customs clearance and local delivery.

Free Shipping: If you meet the minimum order value or item eligibility criteria, free shipping is a cost-effective option. However, please check the eligibility requirements and estimated delivery time, as it can take 1-14 business days for your items to arrive.

Consider factors such as urgency, location, budget, and any special requirements you may have to determine which shipping option aligns best with your needs. If you need further assistance, contacting customer support or reviewing the shipping policy can provide additional guidance.

Transportation Charges:

For large items that need to be transported by truck from our location based on availability, our online shipping calculator cannot provide the precise freight charges. We kindly ask you to contact us for a firm delivery quote. If you select items that are mistakenly categorized under our regular shipping and delivery options, we will need to recalculate an estimated delivery cost based on the specific shipment type. Alternatively, you can place the order using any transportation method, and we will reach out to you with the actual cost. At that point, you have the option to cancel the order without incurring any penalties. Please contact us directly for accurate and detailed transportation charges for your specific order.

Non-Refundable Shipping Cost for Items in Transit or Delivered Orders Canceled:

Please note that once an order has been shipped and is in transit or has been delivered, any associated shipping costs are non-refundable in the event of order cancellation. This applies regardless of the reason for cancellation, including changes in personal preference, unforeseen circumstances, or any other factors. We kindly ask our customers to carefully consider their purchase decisions before placing an order to avoid any inconvenience. If you have any questions or concerns about this policy, please feel free to reach out to our customer support team for further assistance.

Shipment & Delivery Updates:

At Carisol Group, we provide regular updates on the shipment and delivery of your order. Our team will reach out to you via calls or texts to keep you informed about important milestones and estimated delivery dates. If you have any concerns or questions, our dedicated customer support team is always available to assist you. Your satisfaction is our top priority at Carisol Group.

Order Confirmation Receipts:

We highly recommend keeping a copy of your order confirmation receipt for your records. This receipt serves as proof of purchase and can be useful in case any issues or inquiries arise regarding your order. It is good practice to retain a copy of the receipt as a reference and for potential future needs.

Changes to Our Shipping and Delivery Policy

We may occasionally update our Shipping and Delivery Policy to reflect changes in industry practices or legal requirements. Any changes we make will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed. Your continued use of our website after any modifications to this Privacy Policy constitutes your acceptance of those changes.

Contacting Us:

If you have further questions, require assistance, or have suggestions, please don't hesitate to reach out to us using the contact information below:Carisol Group
38 Cassia Park Road,
Kingston 10.
Jamaica W.I.

Email: info@carisol.org
Phone: 1-876-373-3157
Operating Hours: Monday to Friday - 8:30 AM to 5:00 PM; Saturday - 9:00 AM to 2:00 PM EST (Eastern Standard Time)

Thank you for choosing Carisol. We strive to provide efficient and reliable service to ensure your satisfaction. If you have any further questions or require any assistance, please do not hesitate to contact our customer support team. We are here to assist you and ensure a seamless shipping experience.