Service and Installation Policy

Service and Installation Policy

1. Overview

This Service and Installation Policy outlines the terms and conditions for the provision of services and installation of Goods by Carisol Group Int’l. This policy forms an integral part of the agreement between Carisol Group Int’l and the Buyer and is governed by the Terms and Conditions.

2. Scope of Services

2.1. Standard Services

Our standard services include the installation of Goods as specified in the estimate or invoice. These services typically include:

• Delivery of Goods to the specified location.
• Installation of Goods as described in the estimate or invoice.
• Basic setup and testing of Goods to ensure functionality.

2.2. Additional Services

Any services or work not explicitly mentioned in the estimate or invoice are considered additional and will incur extra charges. This includes, but is not limited to:

• Custom installation requirements.
• Adjustments or modifications beyond the standard installation scope.
• Extended labor beyond the initial installation period.
• Additional equipment or materials not specified in the estimate or invoice.
• Deinstallation or disposal of existing items at the location.

3. Installation Timeline

3.1. Single Product

For a single product, installation is generally completed within 1-7 working days from delivery. Allowance of up to 21 working days may be required for unforeseen delays.

3.2. Multiple Products

• Delivery Only: For multiple products, delivery is generally completed within 1-7 working days. Allowance of up to 21 working days may be required for unforeseen circumstances.
• Delivery with Installation: Installation is performed sequentially, with each product typically installed within 1-7 working days following delivery. Up to 21 working days per product may be required to account for unforeseen delays.

4. Costs and Charges

4.1. Estimate and Invoice

The estimate and invoice provided by Carisol Group Int’l will outline all agreed-upon services, charges, and items. Any additional services, charges, or items not specified in the estimate or invoice will incur extra costs and must be agreed upon in writing prior to commencement.

4.2. Additional Costs

Additional costs may include:

• Extra labor for non-standard installation or modifications.
• Additional materials or equipment required.
• Any changes requested by the Buyer after the initial agreement, including changes to installation plans.
• Deinstallation and disposal of existing items at the location, which must be included in the sale or will incur additional charges.
• Costs related to the provision of power at the installation site.
• Costs associated with inadequate road access or the need for special arrangements to access the installation location.

5. Installation Requirements

5.1. Power Supply

The Buyer must ensure that a suitable power supply is available at the installation location to power our tools. If power is not available or is insufficient, additional costs will apply for arranging temporary power solutions or other necessary adjustments.

5.2. Road Access

The installation location must have suitable road access to allow our team to drive directly to the site. If access is inadequate, requiring special arrangements or equipment, additional costs will apply. The Buyer is responsible for ensuring that the access road meets the requirements for delivery and installation.

6. Changes to Installation

6.1. Post-Agreement Changes

If the Buyer agrees to a specific method of installation and subsequently changes their mind, any additional costs incurred for the new installation method will be the Buyer’s responsibility. These costs will be calculated based on the additional work required and will be communicated to the Buyer before proceeding.

6.2. Deinstallation and Disposal

Where existing items need to be de-installed and/or disposed of at the location, such services must be included in the initial sale or will be subject to additional charges. This includes any removal of old equipment or materials required for the installation of new Goods.

7. Acceptance of Services

7.1. Inspection and Reporting

Upon completion of installation, the Buyer must inspect the installed Goods and report any issues or discrepancies in writing within three (3) working days. Failure to report within this period will be deemed as acceptance of the Goods and services as completed.

7.2. Changes and Modifications

Any changes or additional work requested by the Buyer after the initial installation scope must be agreed upon in writing and may incur additional charges.

8. Limitation of Liability

Carisol Group Int’l’s liability for any issues related to installation is limited to the terms stated in the estimate or invoice. We are not liable for any additional costs or damages resulting from changes or additional work requested by the Buyer.

9. Contact Information

For any queries regarding this policy or to discuss additional services, please contact us:

Carisol Group Int’l
38 Cassia Park Road, Kingston 10, Jamaica W.I.
Email: info@carisolgroup.com
Phone: 1-876-373-3157, 1-876-346-4606
(Mon-Fri: 8:30AM – 5:00PM, Sat: 9:00AM - 2:00PM EST)